Terms & Conditions — ba996 Online Casino & Betting Platform

1. Acceptance of Terms

These Terms & Conditions ("Terms") govern the relationship between ba996 ("the Platform", "we", "us", "our") and any individual ("you", "the User", "the Account Holder") who accesses, browses, registers on, deposits funds into, or otherwise uses the ba996 online casino and sports betting platform accessible at ba996.io and its associated subdomains and mobile interfaces.

By completing the ba996 registration process, by depositing funds into a ba996 account, or by placing any wager on the platform, you confirm that you have read these Terms in full, that you understand them, and that you unconditionally agree to be bound by them. Your continued use of the ba996 platform following any amendment to these Terms constitutes your acceptance of the revised Terms.

These Terms should be read in conjunction with ba996's Privacy Policy and Responsible Gaming Policy, both of which are incorporated into these Terms by reference and form part of the binding agreement between you and ba996.

2. Eligibility & Registration

To register a ba996 account, you must satisfy all of the following eligibility criteria at the time of registration and on a continuing basis throughout the life of your account:

• You must be at least 21 years of age. ba996 operates a strict 21+ policy and will not knowingly permit individuals under the age of 21 to register, deposit, or wager on the platform.
• You must be a natural person, not a corporation, partnership, trust, or other legal entity.
• You must not be a current or former employee, contractor, director, or agent of ba996, or an immediate family member of any such person.
• You must provide accurate, complete, and truthful information at the time of registration, including your full legal name, date of birth, mobile number, and any other information requested during the Know Your Customer (KYC) verification process.
• You must not hold any other active ba996 account. Only one account per individual is permitted. ba996 reserves the right to close any account that appears to be a duplicate and to retain any balances held in duplicate accounts.

ba996 reserves the right to decline any registration application at its sole discretion without being required to provide a reason for the refusal.

3. Account Security

You are solely responsible for maintaining the security and confidentiality of your ba996 account credentials, including your registered mobile number, email address, password, and any two-factor authentication codes associated with your account. You must not share your login details with any other person.

ba996 strongly recommends that account holders:

• Use a strong, unique password that is not used on any other platform or service;
• Enable two-factor authentication (2FA) on their ba996 account;
• Log out of their ba996 account at the end of each session, particularly when accessing the platform from a shared or public device;
• Never disclose their password or 2FA codes to any person claiming to represent ba996 support — ba996 staff will never request your password.

If you suspect that your ba996 account has been accessed by an unauthorised third party, you must notify ba996 immediately by emailing [email protected]. ba996 will investigate the matter and may temporarily suspend your account during the investigation. ba996 shall not be liable for any financial losses incurred as a result of unauthorised account access where the account holder has failed to take reasonable steps to secure their credentials.

4. Deposits & Withdrawals

All deposits and withdrawals on the ba996 platform are processed in Bangladeshi Taka (৳). ba996 does not charge deposit or withdrawal fees on standard MFS transactions; however, your payment provider may apply their own fees independently of ba996.

Deposits: ba996 accepts deposits via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard. Deposits via bKash and Nagad are credited to your ba996 account instantly under normal conditions. Minimum deposit amounts vary by payment method and are displayed at the cashier. ba996 reserves the right to modify minimum and maximum deposit limits at any time.

Withdrawals: Withdrawal requests are subject to the following conditions:

• Your ba996 account must have completed the KYC verification process before any withdrawal can be processed.
• Withdrawals may only be made to a payment method registered in your own name. ba996 will not process withdrawals to third-party accounts, wallets, or mobile numbers.
• Any active bonus balance must have its associated wagering requirements fully satisfied before funds attributed to that bonus can be withdrawn.
• Withdrawal requests are typically reviewed and released within one business day for verified accounts. During periods of high volume, processing may take up to three business days.
• ba996 reserves the right to carry out additional verification checks on any withdrawal request before releasing funds.

5. Bonuses & Promotions

ba996 offers a range of bonuses and promotional offers to eligible account holders, including but not limited to welcome bonuses, reload bonuses, cricket cashback offers, free spins on selected slot titles, and seasonal promotions tied to events such as the Bangladesh Premier League (BPL), IPL, Eid, and Pohela Boishakh.

All promotional offers are subject to the following general conditions, in addition to any specific terms stated at the point the offer is presented:

• Wagering Requirements: All bonus funds must be wagered a specified number of times before they can be converted to withdrawable cash. The wagering multiple applicable to each bonus is stated in the individual offer terms.
• Eligible Games: Not all games on the ba996 platform contribute equally to wagering requirements. Slots typically contribute 100%; live casino games and sports bets may contribute at a lower rate. Specific contribution rates are stated in each offer's terms.
• Expiry: Bonus funds and free spins expire within the timeframe specified in the individual offer terms. Expired bonus funds are forfeited and cannot be reinstated.
• One Bonus at a Time: Unless otherwise stated, only one active bonus may be held in a ba996 account at any given time.
• Abuse Prevention: ba996 reserves the right to void any bonus and close any account where there is evidence of bonus abuse, collusion, arbitrage betting, or any other strategy designed to circumvent the intent of a promotional offer.

ba996 reserves the right to amend, suspend, or withdraw any promotional offer at any time. Changes to ongoing promotions will be communicated to affected account holders where reasonably practicable.

6. Betting & Gaming Rules

All bets and wagers placed on the ba996 platform are subject to the specific rules applicable to the game or market in question. These rules are accessible within each game interface and the sports betting section of the platform. In the event of a conflict between a specific game's rules and these Terms, the specific game rules shall prevail in respect of that game.

General rules applicable to all games and betting markets on ba996 include:

• Once a bet has been confirmed and accepted by the ba996 system, it cannot be amended or cancelled by the account holder, except where a cash-out option is available and expressly offered for that specific market.
• ba996 reserves the right to void any bet or wager that has been placed as a result of an obvious pricing error, system fault, or data feed error. In such cases, the stake will be returned to the account holder.
• ba996 uses certified Random Number Generator (RNG) technology for all RNG-based casino games. This technology is independently tested to ensure fair and unpredictable outcomes.
• The outcome of live dealer games is determined by the physical dealing of cards or the spin of a physical roulette wheel, as observed via live video stream. ba996 is not responsible for any interruptions to the live stream caused by the account holder's internet connection.
• Maximum payout limits apply across all games and betting markets. The maximum single-transaction payout is subject to limits that are stated within individual game interfaces and the sports betting section.

7. Prohibited Conduct

The following conduct is strictly prohibited on the ba996 platform. Engaging in any prohibited conduct may result in immediate account suspension, forfeiture of balances, and permanent exclusion from the platform:

• Providing false, incomplete, or misleading information at registration or during any subsequent verification process;
• Registering or operating more than one ba996 account;
• Allowing any third party to access or use your ba996 account;
• Using automated software, bots, scripts, or any other artificial means to interact with the ba996 platform;
• Engaging in any form of collusion, match-fixing, or sports integrity manipulation;
• Exploiting software bugs, glitches, or pricing errors to gain an unfair advantage;
• Engaging in any conduct that ba996 reasonably determines to constitute money laundering, fraud, or any other criminal activity;
• Attempting to reverse-engineer, hack, or otherwise gain unauthorised access to the ba996 platform or its underlying systems.

8. Intellectual Property

All content available on the ba996 platform — including but not limited to software, source code, design elements, graphics, logos, trademarks, text, game content, and audiovisual materials — is the exclusive property of ba996 or its licensed content providers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the ba996 platform solely for your personal entertainment. This licence does not permit you to:

• Copy, reproduce, modify, distribute, or create derivative works from any ba996 content;
• Use any ba996 trademark, logo, or brand identifier without prior written consent;
• Frame or mirror any portion of the ba996 platform on any external website or application;
• Use any ba996 content for any commercial purpose.

9. Limitation of Liability

To the fullest extent permitted by applicable law, ba996 shall not be liable to any account holder or third party for any direct, indirect, incidental, consequential, special, or punitive damages arising out of or in connection with:

• Any loss of funds resulting from gambling activity on the platform;
• Any interruption, suspension, or discontinuation of platform services;
• Any technical malfunction, data loss, or connectivity issue affecting access to the ba996 platform;
• Any unauthorised access to or use of an account holder's ba996 account;
• Any error in odds, game outcomes, or account balance displays that is promptly corrected by ba996 upon discovery.

ba996 provides the platform on an "as is" and "as available" basis. While ba996 makes every reasonable effort to maintain platform uptime and service quality, no guarantee of uninterrupted availability is made. Scheduled maintenance windows will be communicated in advance where operationally feasible.

10. Privacy & Data

ba996 collects, processes, and retains personal data in accordance with its Privacy Policy, which is available at /privacy-policy. By registering a ba996 account, you consent to the collection and processing of your personal data as described in the Privacy Policy.

ba996 will not sell, rent, or share your personal data with third parties for marketing purposes without your explicit consent. ba996 may share data with third-party service providers engaged to support platform operations — including payment processors, KYC verification providers, and fraud detection services — under strict data processing agreements. ba996 may also disclose data to regulatory or law enforcement authorities where required by law.

11. Responsible Gaming

ba996 is committed to promoting responsible gambling practices across Bangladesh. The platform provides the following responsible gaming tools to all account holders, accessible at any time from the account settings section:

• Deposit Limits: Set daily, weekly, or monthly deposit caps to control your spending.
• Session Reminders: Receive timed reminders indicating how long you have been actively playing in a single session.
• Cooling-Off Period: Temporarily restrict account access for a period of your choosing — 24 hours, 7 days, or 30 days.
• Self-Exclusion: Permanently or indefinitely exclude yourself from the ba996 platform. Self-exclusion requests are irreversible for the duration specified and cannot be lifted early.

ba996 may apply mandatory responsible gaming interventions — including temporary account restrictions — if platform monitoring identifies usage patterns consistent with problem gambling behaviour. This is done in the interest of the account holder's wellbeing and does not constitute a breach of these Terms by ba996. For more information, please visit the Responsible Gaming page.

12. Amendments to These Terms

ba996 reserves the right to amend these Terms & Conditions at any time. Where changes are material, ba996 will notify registered account holders via the email address or mobile number on file, or through a prominent notice displayed on the platform, at least seven (7) days before the amended Terms take effect.

Your continued use of the ba996 platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not accept the revised Terms, you must cease using the ba996 platform and request account closure by contacting [email protected] before the effective date of the amendment.

13. Termination & Account Closure

You may request the closure of your ba996 account at any time by contacting [email protected]. Upon receipt of a closure request, ba996 will process any outstanding verified withdrawals to your registered payment method before closing the account, provided all applicable wagering requirements have been satisfied.

ba996 reserves the right to suspend or permanently close any account — with or without prior notice — in the following circumstances:

• Breach of these Terms & Conditions;
• Engagement in any form of prohibited conduct as defined in Clause 7;
• Failure to pass KYC verification within the required timeframe;
• Receipt of a self-exclusion request;
• Any legal, regulatory, or compliance requirement that necessitates account closure.

Where an account is closed by ba996 due to a breach of these Terms, ba996 reserves the right to withhold any remaining balance in the account pending investigation. If the investigation confirms a material breach, ba996 may forfeit the balance in accordance with its internal compliance procedures.

14. Governing Law & Dispute Resolution

These Terms & Conditions are governed by and construed in accordance with applicable law. In the event of any dispute between you and ba996 arising out of or in connection with these Terms or your use of the ba996 platform, ba996 encourages account holders to contact the support team in the first instance so that a resolution can be sought informally.

ba996 commits to responding to all formal complaints submitted in writing to [email protected] within five (5) business days of receipt. If a complaint cannot be resolved informally, the parties agree to engage in good-faith mediation before pursuing any other formal dispute resolution mechanism.

Nothing in these Terms limits any statutory rights you may have as a consumer under applicable consumer protection legislation in your jurisdiction.

15. Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions or any aspect of the ba996 platform, please contact the ba996 support team:

• Email: [email protected] (plain text — not a clickable link)
• Support Hours: 24 hours a day, 7 days a week, 365 days a year
• Language: English
• Response Time: Within 3 minutes via live chat; within 24 hours via email

For responsible gaming support and self-exclusion requests, please visit the Responsible Gaming page. For frequently asked questions about account management, deposits, and withdrawals, please visit the FAQ page.